Terms of Use

SHIPPING POLICY

• Orders are processed upon payment confirmation.
• Delivery timelines vary based on location and stock availability depends on the third-party delivery policy.
• Delivery fees (if applicable) will be communicated prior to confirmation.

RETURN & DEFECT POLICY

Customers must submit clear images or videos of any defect within seven (7) days upon receiving the order.Applicable cases:

• Incomplete parts upon delivery
• Defective parts during delivery
• Significant mechanical defects, including:
  • Hydraulic system
  • Recline mechanism
  • Tilt mechanism

For assistance, please contact our Customer Service team.⚠️ Clearance, promotional, or as-is items are not eligible for return unless stated otherwise.

WARRANTY POLICY 

Standard Warranty

All Gaming Chairs & Office Chairs include a 2-year Limited Hardware Warranty (Parts)Healing Chairs & Bean Bags are include a 3-month Limited Warranty

Warranty Coverage Includes

• Manufacturing defects
• Mechanical defects not caused by misuse or improper handling

Warranty Exclusions

• Normal wear and tear
• Damage caused by misuse, negligence, or accidents
• Upholstery wear due to external factors
• Unauthorized modifications or improper assembly

Todak reserves the right to inspect and approve all warranty claims. All warranty claims must be supported with a valid proof of purchase.

ASSEMBLY AND CARE

 Assembly

• Chairs are designed for easy self-assembly.
• Instruction manuals are included with every product.
• Improper assembly may void the warranty.

Care & Maintenance

• Clean using a soft, damp cloth only
• Avoid harsh chemicals or abrasive materials
• Keep away from excessive moisture and direct sunlight
• Periodically check and tighten screws

PRIVACY POLICY

Todak respects customer privacy.

• Personal data collected is used only for:
  • Order processing
  • Customer service
  • Corporate inquiries
• Information is not shared with third parties without consent, except when required by law.